dolly1.Accepting these terms
These Terms & Conditions form an agreement between you and Dolly ("we", "us"), and they apply every time you open the app.
By creating an account or using Dolly you confirm that you have read these terms and agree to be bound by them, together with our Privacy Policy. If you do not agree with any part of them, please stop using the app.
2.Who may use Dolly
You must be at least 18 years old to hold a Dolly account. You are asked to confirm this when you first sign in, and that confirmation is recorded against your account.
You must also be legally able to enter into a contract, and not barred from using the service under any applicable law. Dolly is offered in India and is not intended for use elsewhere.
3.Your account
An account is tied to a mobile number. You sign in with:
- A one-time code sent to the number you enter, where we offer code sign-in.
- Truecaller, if you have it installed and signed in. Truecaller confirms the number to us on your behalf, so no SMS is sent. What Truecaller shares is described in our Privacy Policy.
One person may hold one account. Keep control of the mobile number registered to it — anyone who can receive its calls and messages can get into the account. Tell us at once if you believe someone else has access.
You are responsible for everything done through your account. You may not sell, rent, or transfer it.
4.What Dolly provides
Dolly introduces you to consultants who have chosen to take calls, and carries the audio or video between you. That is the whole of the service. There is no messaging, no public posting, and no feed.
We do not guarantee that any particular consultant will be available, that a call will be of any particular quality, or that you will find any given conversation useful.
5.Coins
Calls are paid for with coins, Dolly's in-app currency. You buy coins in packs through our authorised payment partner, and the balance sits in your in-app wallet until used.
- Coins have no value outside the Dolly app.
- Coins are not a deposit, a stored-value instrument, or legal tender, and they earn no interest.
- Coins cannot be transferred between accounts, sold, or exchanged for cash.
- Coins added by us as a promotion, refund, or goodwill gesture may carry conditions, and may expire.
The price of a coin pack, and the number of coins a call costs per minute, are shown in the app before you commit to either. We may change both, and the price shown at the moment you buy or call is the one that applies.
6.How calls are charged
A call costs a set number of coins for each minute you are connected. The rate is shown on the consultant's card before you place the call, and audio and video are priced separately.
- Charging begins when the call connects — not when it starts ringing, and not if it is never answered.
- Charging stops when the call ends.
- Part-minutes are charged as set out in the app at the time of the call.
- You must have enough coins to begin. If your balance runs out mid-call, the call ends.
Every charge appears in your in-app transaction history. If something there looks wrong, see Refunds & cancellation below.
7.Refunds & cancellation
Coin purchases
Coins are delivered to your wallet immediately, so a completed coin purchase is final and non-refundable once the coins have been credited. A coin pack cannot be cancelled after purchase. Unused coins simply stay in your wallet.
Payment taken but coins not credited
If money leaves your account and the coins do not arrive, you are entitled to a refund. In most cases the payment fails cleanly and your bank reverses it within 5–7 working days without anything being needed from you. If it does not, write to us with the date, amount, and payment reference and we will trace it.
Calls that failed
If you were charged for a call that never connected, or a call dropped because of a fault on our side, tell us within 48 hours with the time of the call. Where we are satisfied the charge was wrong, we credit the coins back to your wallet.
A call you did not enjoy, a consultant who was not what you hoped, or a conversation you chose to end early are not grounds for a refund of coins already spent.
How to raise it
Use Help in the Dolly app, quoting your Dolly user code and the transaction reference. We aim to respond within 3 working days and to resolve refund claims within 10 working days of receiving what we need. Approved refunds of money go back to the original payment method.
8.How you must behave
Dolly is a place where two people talk. Behave on a call as you would with a stranger who deserves respect. You must not:
- harass, threaten, abuse, or intimidate anyone;
- show or perform nudity or sexual content on a video or audio call;
- record, screenshot, or redistribute any part of a call without the other person's consent;
- impersonate another person, or misrepresent who you are;
- ask for or share money, bank details, or payment information outside the app;
- promote other services, advertise, or solicit business;
- contact anyone off Dolly using details obtained on a call, where they have not agreed to it;
- use the service for anything unlawful, or in breach of anyone else's rights;
- attempt to reverse engineer, disrupt, overload, or gain unauthorised access to any part of the service.
Sharing personal details on a call is your choice and your risk. Please think carefully before giving out your address, workplace, financial information, or anything else you would not want a stranger to hold.
9.Terms for consultants
If you apply to take calls, the terms above apply to you as well, and so do these.
Applying
You submit a name, age, a short description, and a voice introduction you record in the app. A member of our team listens to it before deciding. You do not appear in the app, and cannot receive calls, until the application is approved. We may decline an application, and we do not have to give a reason.
Independence
You take calls as an independent person. Nothing here creates employment, partnership, or agency between you and Dolly. You are responsible for your own taxes and for any registration your own circumstances require.
Availability
You choose when to be available, and can switch audio and video on or off independently. When you are switched off, callers see the call buttons greyed out and cannot reach you.
Earnings and withdrawal
You earn for each connected minute at the rate in force. Earnings build up in your Dolly balance and can be withdrawn to a bank account or UPI ID once you have completed identity verification (KYC) and reached any minimum shown in the app. We may hold or reverse earnings from calls we find to be fraudulent, or from accounts under investigation. Applicable taxes and deductions are applied.
Conduct on calls
The conduct rules apply to you fully. Sexual content, solicitation, asking a caller for money or gifts, or moving a caller off Dolly to take payment elsewhere will end your account and any unpaid balance connected to that behaviour.
10.Reports & moderation
Anyone can report another person from inside the app, during or after a call, and can block someone so that neither of you can reach the other again.
Reports are reviewed by our team. Depending on what we find we may do nothing, warn the account, restrict what it can do, suspend it, or close it permanently. Where a report suggests a crime, we may pass it to the authorities.
If you believe we have acted against your account in error, use Help in the Dolly app and ask us to look again.
11.Suspension & closure
We may suspend or close an account that breaks these terms, that we reasonably believe is being used fraudulently, or where we are required to by law. Where it is reasonable to do so we will tell you why.
You can close your account at any time from Profile, then Settings, then Delete account. Coins left in a wallet when an account closes are forfeited and are not exchanged for money. Consultant earnings already properly due are still paid out, subject to verification.
12.Availability
We work to keep Dolly running, but we do not promise it will be available without interruption. Calls depend on your network, your device, and third-party infrastructure that we do not control. We may change, suspend, or withdraw features, and may require you to update to a supported version of the app.
13.Liability
Except where the law does not allow us to limit it, Dolly is not liable for what is said or done by another person on a call, for losses arising from a call not connecting or dropping, or for indirect or consequential loss.
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Where our liability is limited but not excluded, it is capped at the total amount you paid us in the three months before the event complained of.
14.Our content
The Dolly name, logo, app, and everything in it belong to Dolly or our licensors. You get a personal, non-exclusive, revocable licence to use the app as intended, and nothing more. Content you provide — your profile details and, for consultants, your voice introduction — stays yours, and you give us permission to store it and show it inside Dolly for the purpose of running the service.
15.Governing law
These terms are governed by the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction over any dispute, subject to any right you have under consumer law to bring a claim where you live.
16.Changes
We may update these terms. When we do, the effective date at the top of this page changes, and material changes are announced in the app. Continuing to use Dolly after that means you accept the revised terms.
17.Contact us
Dolly
Contact: Help in the Dolly app
For privacy questions and complaints, see the
Grievance Officer section of our
Privacy Policy.